27 Mar A Team is Only as Strong as its Manager
Too many workplace teams have their performance impacted by their manager. Often it’s style, but many times it’s their lack of skills.
Sometimes it’s a combination of both.
One study shows that 45% of managers ignore or reject ideas and feedback from members of their team rather than listen or seek to understand. 62% of employees are more likely to consider leaving their job when they are managed by someone who can’t maintain a constructive dialogue.
Managers should be authentic, approachable, honest, and supportive. The best managers create an environment where team members feel comfortable communicating ideas and concerns as well as giving feedback; it’s imperative to high performance.
So how do you make your employees feel heard
2. Listen to understand – Don’t play on your phone or computer. Give employees your full attention. Don’t just hear what they are saying – listen. Listening not only supports employees in feeling heard
3. Build trust – Lack of trust in management and leadership is one of the biggest things that
4. Take action – Don’t neglect to take action and follow up as appropriate. Some even suggest that with every office conversation, listen like there’s going to be a pop quiz at the end. Often, the simplest action to take is to acknowledge the employee has been heard by summarizing their feedback and thanking them for sharing. Be clear on any expectations and next steps. Not all feedback requires the implementation of immediate actions.
5. Check in – To really make your employees feel like you are not ignoring or rejecting their thoughts and feedback, you need to check back in with them. Often after an initial conversation, people get the wheels turning and have additional questions, comments or ideas.
Employees have plenty of skills they bring to work and not all are part of the job description. To really learn what it is your employees do best and how you can support their success, you need to engage with them, talk to them, and most importantly, listen to them. What are their needs? What are their concerns? What additional skill sets do they bring? How do they want to be challenged? What ideas might they have? Encourage ideas and innovation. Help team members leverage all the skills they bring to make a difference. Make them feel heard.
Want to learn more about workplace communication for high performance? Check out my management training, Impact vs. Intent – How do you communicate for success.
About Scott Span, MSOD: is CEO & Senior Advisor, Communications and Change, at Tolero Solutions. He helps clients in achieving success through people, creating organizations where people enjoy working and customers enjoy doing business.
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