Communication

Really, this is Marriott’s idea of providing an excellent customer experience? Fail! Mergers aren't easy, but they don't have to inconvenience customers.  In full disclosure, I am more of a Starwood Preferred Guest (SPG) kinda guy for various reasons. Or at least I was. Or maybe...

Don't Give a Damn About Your People For people to feel they can do their best, they need to feel their leadership has their back. Don’t micromanage. Support your people. Don’t throw them under the bus should something not go exactly as planned. Don’t box people...

You've likely had an excellent customer experience. You've also likely had a few bad customer experiences.  Irritating is sometimes the only way to describe the bad experiences. But what you may not have considered is what lead to that bad customer experience, and, how those things...

Given the recent 0-5 record for the Democrats in specials elections, this article deserves and update. Most recently the Democrats lost the most expensive House race in history when John Ossoff lost to his Republican rival in the GA 6th district. Some would say the...

In case you missed the billions of sales special offers being advertising on tv, via email, and on social media - it's officially the 2016 holiday shopping season.  When the sales push increases so do customer complaints.  And some companies deserve to be on Santa's naughty...

Well,  President Donald Trump is finding out! Brace for impact America - you're in for a bumpy ride. As Trump, and some of his billionaire business leader cabinet appointees are beginning to see, running a government is much different that running a business. Achieving the leadership status...

Full disclosure – there is absolutely no political agenda here.  This is not about the right vs the left or which candidate is best – it’s about communication.   Or lack thereof in this case… Hillary Clinton just can't seem to get rid of the ghosts from her...