Tolero Solutions helps you achieve success through people creating organizations where people enjoy working and customers enjoy doing business. We find and fix organizational and operational problems – overcoming challenges that impact success.
Through our work we create buy-in, engagement, and increased adoption, positively impacting employee and customer satisfaction and maximizing your return on investments in operations, process, and technology improvements.
New business initiatives require new processes and behaviors. We minimize resistance and improve and accelerate adoption to change, for both employees and customers, minimizing downtime and delivering improvements for long-term success.
We help you identify and address implementation challenges and gain the buy-in and commitment to technology – driving engagement, enhancing efficiencies and improving user adoption – enabling you to maximize your return on investment.
Success requires engaging with – and having engaged – employees and customers. We provide the processes and tools to increase engagement and create a high performing organization. Engaged employees provide higher levels of service delivery leading to an enhanced customer experience and increased brand loyalty.
Exceeding expectations is our primary goal. Our services help you plan for and execute on people, operations, and technology changes. We strive to make organizations better places to work. Happy people -> happy customers = increased growth.
We help organizations achieve success through people overcoming challenges that impact success. We help your organization become a place where people enjoy working and customers enjoy doing business.
Happy people → happy customers = increased growth. People service your customers, solve problems, and help drive innovation. Our philosophy takes a holistic and systemic view to help you engage your biggest asset – your human capital (your people).
Our promise is to do everything we can to help make your organization a place where your people want to give 100%. Because when the people are happy, the customers are happy, and the organization succeeds.
Dog lover, Caribbean junkie, GenY, artist, quote addict – and implementer of organizational improvements.
Scott helps clients in achieving success through people – creating high performance organizations that are more responsive, productive and effective – where engaged employees enjoy working and customers enjoy doing business. He is an accomplished Communications, Change Management & Leadership Effectiveness specialist with an ongoing record of success guiding leaders and organizations through successful change. With over 15 years of experience in managing projects and programs in achieving cost schedule, and performance objectives. Scott leads change initiatives, manages projects and performs strategic planning, communications, facilitation and training. He encourages collaboration and transparency with both internal and external stakeholders ensuring strategies and initiatives are in alignment with objectives and drive programs to success.
He is an author on various topics of organizational development and leadership and the creator of the Recruitment and Retention Lifecycle ™. Scott holds a Masters in Organization Development (MSOD) from American University and the NTL Institute. He is a certified Scrum Master (CSM) and is also certified in the FIRO-B and various other leadership and organizational assessments.
Was a valuable asset to the project. Extremely helpful to my practices before, during and after go-live. Connected the dots and managed all the moving parts. The practices felt very confident and were pointed in the right direction when issues arose that were difficult to manage. Kept me well informed and kept things running as smoothly as possible during conversion and deployment… our savior and our guide during the EHR conversion. A pleasure to work with during our transition. The physicians and staff and I am very glad that we had such a trusted advisor.
Tolero Solutions provided program and project management support for an IT initiative impacting lines of business (LOBs) across the organization. Great ROI. They added additional value by building a new governance structure and change management, change control processes and risk management framework. Work needed to be performed in a tight time frame. They hit the ground running, communicating with executive leadership, and performing research and data gathering for buy-in before executing on approach.
One of the best consultants I’ve ever worked with. Should the opportunity arise, I would look forward to working with them again in the future. An instrumental part in communicating and preparing our organization for change. Attributed to improved inter-office relationships and increased our support of the strategy for moving forward.
Excelled at turning vague new concepts into a clearly defined reality… work led to significant improvements to our eventual work processes and services. Saved time and resources for our entire team…was a value add and definitely an asset to our project. Great results, good value, high integrity!