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Innovation Means Nothing Without Great Customer ServiceExcellent customer is king! I’m an avid cruiser. I’m also a brand loyalist - or... -
Hey @Marriott – 7 Things to Learn From @United Merger Mistakes. #MarriottStarwoodHey @Marriott, Congratulations - you're about to become the world's largest hotel company. But did... -
What Can You do to Attract & Retain #Millennial #Talent?Millennials are one of the most sought after demographics of talent in the market today.... -
7 Factors That Make or Break #Mergers & #AcquisitionsThis week Oscar Munoz, United Continental Holdings’ new CEO, will meet with labor leaders to... -
Why too Much #Change too Soon can Have a Negative Impact — see @EaglesChange is hard. Everyone deals with it differently. Some people avoid it. Some take baby... -
Why are 65% of Employees Actively Looking for a New Job?That is not a typo. We asked our customers and our readers 3 questions: Do... -
What #HillaryClinton Can (and shouldn’t) Teach You About #CommunicationFull disclosure – there is absolutely no political agenda here. This is not about the... -
What #DonaldTrump Can (and shouldn’t) Teach You About #LeadershipFull disclosure - there is absolutely no political agenda here. This is not about the... -
Why Hiring Diverse Candidates is Good for Business!Recently the NFL hired its very first female coach in history. This is a seismic... -
How High Leadership Turnover Can Kill (And How to Prevent it)A few months ago Amtrak faced the worst train accident to ever hit the northeast... -
Are You a #Workplace #Superhero?When someone thinks of a superhero – they typically think of capes and super human... -
What a cat stowed away on a plane can teach you about #process issues…In case you haven’t heard – in French Guyana a glider took off with an...
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