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Customer Service #FAIL – 53% of People Say Unclear Communication Biggest IssueBad customer service experiences are nothing new - as annoying as they may be to...
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Don’t Scapegoat Diversity for Piss Poor Management SkillsValuing diversity is important to an organization’s success. It can also be used as a...
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Lack of Trust in Leadership is the Biggest Issue Impacting Performance – How do you Fix the Problem?Issues that impact employee performance are nothing new. Knowing what causes these problems is the first...
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5 Ways to Value Diversity – or See Profits DeclineIs the National Basketball Association (NBA) becoming the National Bigot Association? What leadership lessons can...
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Start of a New Era: How Can a New Leader Coach a Team Toward Success?So, for those of you who have read some of my previous articles – you...
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Pay for Play – The Culture of College Athletics May Be ChangingIf you’ve ever been to a college football game - you know there is nothing...
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OkCupid vs. Mozilla: The Power of Empowered EmployeesAre you looking for love in all the wrong places? Well, if you’re LGBT (lesbian,...
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Dear Military: Create a Culture Where What You Say Is What You DoLast Thursday a military judge reprimanded a General in response to the sexual misconduct case...
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Company Tip-off: Is The NCAA Tournament Helping or Hindering Your Productivity?You’ve likely seen much in the media addressing how the NCAA tournament affects productivity –...
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Is the Entitlement Generation Really Entitled?Spoiled. Uncooperative. Impatient. Lazy. These are just a few words used to describe who some...
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Enough with Closeted Cultures – Why Diversity Matters to Your Business Performance.First it was Michael Sam. Then it was Jason Collins. It had been rumored. I...
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Teamwork: Go for the Gold!With the Olympics coming to a close - it's a perfect time to reflect on...