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5 Ways #Agile and #Scrum can Help with Change ManagementI was recently asked by a client, who I’ve been providing Agile project management work,... -
How Do We Get There: Is Your Organization’s Strategy Working for You?In today’s rapidly evolving business environment, organizations are often forced to remain competitive by adopting... -
Marriott CEO says “hang with us;” many are asking “why?”Really, this is Marriott’s idea of providing an excellent customer experience? Fail! Mergers aren't easy,... -
Intent vs Impact: How Do You Communicate for Success?How do you communicate? What can you do to improve the effectiveness of your communication?... -
7 Ways to Make Your Project Fail…or Not.Don't Give a Damn About Your People For people to feel they can do their... -
Gallup Research Sums up Why 65% of Your Workforce is Looking for a New Job.Your people leave for various reasons. However, thanks to Gallup Research who collected data from... -
When Customers are the Product – Leadership Lessons from Facebook’s Data Privacy Scandal. #DeleteFacebookSo last week Mark Zuckerberg testified before Congress about why and how Facebook failed to... -
When it Comes to a Great Customer Experience Bigger is not Always BetterGoogle the phrase: “Customer service is dead.” You’ll discover 30 million search results. I can... -
Operations Transformation Doesn’t Have to be Painful or CostlyNew business initiatives, new technology, new processes and procedures, mergers and acquisitions, and leadership changes,... -
People Matter – 7 Tips to Focus on the People Side of ChangeChange is hard. Some of you may be saying “duh!” Though many people underestimate how... -
Success Takes Effort, NOT Lip Service – 15 Questions to Ask Yourself to Achieve Your Goals.Whatever it is your organization is working on - implementing new technology, leadership transition, a... -
10 Things YOU Do That Sabotage Successful ChangeDo you know what one of the biggest obstacles is to managing and implementing successful...
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