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LinkedIn + Microsoft: business NOT as usualBy now you've probably heard the news that Microsoft recently agreed to acquire LinkedIn for a... -
5 Reasons Why Your Employees Hate Their JobsRoughly 85% of employees are unhappy with their jobs. For those of you at home... -
How TSA Can Fix the Problems That Make Air Travel SuckFly the sorta friendly skies? If you've stood in line at a TSA check-point lately, you... -
#WMATA Why I’d Rather Sit in Traffic Than Take DC MetroAnother day, and yet another issue causing delays on WMATA's DC Metro system. Between April... -
Customer (and Brand) Loyalty is DeadAnd it’s not good. In fact - it feels like it gets worse with every... -
3 Ways to Stop Faking ChangeStop faking change! Stop paying it lip service and not taking supporting actions. Commit to... -
What the State of the Union Address Taught Us About #LeadershipWhether you agree with President Obama's polices or not - last night's State of the Union... -
Questions to Ask to Set Goals for SuccessThe topic of goals and objectives arises frequently this time of year. Many organizations (and individuals) are... -
Innovation Means Nothing Without Great Customer ServiceExcellent customer is king! I’m an avid cruiser. I’m also a brand loyalist - or... -
Hey @Marriott – 7 Things to Learn From @United Merger Mistakes. #MarriottStarwoodHey @Marriott, Congratulations - you're about to become the world's largest hotel company. But did... -
What Can You do to Attract & Retain #Millennial #Talent?Millennials are one of the most sought after demographics of talent in the market today.... -
7 Factors That Make or Break #Mergers & #AcquisitionsThis week Oscar Munoz, United Continental Holdings’ new CEO, will meet with labor leaders to...
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