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Session Title: Where Are We Going and How Do We Get There? Conducting Strategic Planning and Executing a Successful Strategy ™Strategic Planning Session Summary:A solid strategy is the cement and mortar in the foundation of any...
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Strategic CommunicationsStrategic Communications. WORK WITH US Success takes timely and targeted communication. to gain commitment and...
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Strategy & GovernanceStrategy & Governance. WORK WITH US Developing the strategy and structure for success. clearly defined...
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How Do We Get There: Is Your Organization’s Strategy Working for You?In today’s rapidly evolving business environment, organizations are often forced to remain competitive by adopting... -
What #HillaryClinton Can (and shouldn’t) Teach You About #CommunicationFull disclosure – there is absolutely no political agenda here. This is not about the... -
Strategy vs. Culture – Can We Call A Truce?Much discussion has transpired lately regarding strategy and culture – though, more so the battle... -
Customer Service #FAIL – 53% of People Say Unclear Communication Biggest IssueBad customer service experiences are nothing new - as annoying as they may be to... -
Strategy vs. Culture – Can We Call A Truce?Much discussion has transpired lately regarding strategy and culture – though, more so the battle between which is more... -
Changing Your Strategy: Do Customers Matter?To Netflix and Facebook it appears that customers don't matter. It’s been an interesting few... -
Poor Customer ExperiencePoor employee and customer experience (CX) affecting customer retention and brand loyalty. Challenge Tolero Solutions client,...
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Unhappy WorkforceA generally unhappy workforce negatively impacting patient care and satisfaction. Challenge Tolero Solutions client, a...
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Marriott CEO says “hang with us;” many are asking “why?”Really, this is Marriott’s idea of providing an excellent customer experience? Fail! Mergers aren't easy,...
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