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The Iowa Democratic Caucus Massive Technology OopsOy! Democrats in Iowa just experienced a massive technology failure. And, let’s be real, a... -
If You Don’t Care to Create a Positive Customer Experience Then Be Prepared to FailSnafu: a confused or chaotic state; a mess. That is the best way to describe... -
How to Achieve #Success Through PeopleYour people are your biggest asset. People service your customers, solve problems, and help drive... -
Digital TransformationDigital Transformation. Whether it’s ERPs, EHRs, SaaS, mobile or cloud, digital transformation causes changes for...
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How Do We Get There: Is Your Organization’s Strategy Working for You?In today’s rapidly evolving business environment, organizations are often forced to remain competitive by adopting... -
Marriott CEO says “hang with us;” many are asking “why?”Really, this is Marriott’s idea of providing an excellent customer experience? Fail! Mergers aren't easy,... -
7 Ways to Make Your Project Fail…or Not.Don't Give a Damn About Your People For people to feel they can do their... -
What Did You Say to Me?Workplace communication isn’t easy. Communication. Everything, from personal to business relationships hinges on it. Communicate... -
Gallup Research Sums up Why 65% of Your Workforce is Looking for a New Job.Your people leave for various reasons. However, thanks to Gallup Research who collected data from... -
When Customers are the Product – Leadership Lessons from Facebook’s Data Privacy Scandal. #DeleteFacebookSo last week Mark Zuckerberg testified before Congress about why and how Facebook failed to... -
Operations Transformation Doesn’t Have to be Painful or CostlyNew business initiatives, new technology, new processes and procedures, mergers and acquisitions, and leadership changes,...
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