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Process InefficienciesProcess inefficiencies and workflow issues impacting a government agency’s ability to deliver on mission. Challenge ...
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Decreased InnovationWell funded startup was experiencing decreased innovation and agility impacting their growth. Challenge Tolero Solutions...
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Customer Experience and Employee ExperienceCustomer Experience (CX) Employee Experience (EX) To create a great customer experience you need a...
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If You Don’t Care to Create a Positive Customer Experience Then Be Prepared to FailSnafu: a confused or chaotic state; a mess. That is the best way to describe... -
How to Achieve #Success Through PeopleYour people are your biggest asset. People service your customers, solve problems, and help drive... -
Healthcare Advisory ServicesChange is a constant in the healthcare industry. Success requires not just meeting mandates - but...
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Digital TransformationDigital Transformation. Whether it’s ERPs, EHRs, SaaS, mobile or cloud, digital transformation causes changes for...
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When Customers are the Product – Leadership Lessons from Facebook’s Data Privacy Scandal. #DeleteFacebookSo last week Mark Zuckerberg testified before Congress about why and how Facebook failed to... -
When it Comes to a Great Customer Experience Bigger is not Always BetterGoogle the phrase: “Customer service is dead.” You’ll discover 30 million search results. I can... -
Operations Transformation Doesn’t Have to be Painful or CostlyNew business initiatives, new technology, new processes and procedures, mergers and acquisitions, and leadership changes,...
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