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3 Tips for a Great Customer ExperienceA dear family friend has an expression - ‘My money is no gift.’ I laugh...
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How Poor Processes Equal Poor Customer ServiceYou’ve likely had a few bad customer service experiences. Irritating is sometimes the only way...
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Is the Entitlement Generation Really Entitled?Spoiled. Uncooperative. Impatient. Lazy. These are just a few words used to describe who some...
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How Can Your Business Have a Winning Season in 2014 – And Make The Playoffs Year After Year?Well once again my favorite NFL team didn't make it to the Super Bowl this...
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Gen Y Recruiting Tips: The Candidate Perspective.Job ads are on the rise...again. This is a good sign that the economy is...
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Does Your Business Suck?Well, does your business suck? I doubt you’ve asked yourself this question before in quite...
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How Can Your Fashion Philosophy Apply to Your Business?Author: Saran Baker, MSOD I like clothes…well and shoes…so it occurred to me as I...
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Yahoo! Denying Employees Telecommuting – What’s the Real Reason?So those who may not know, Yahoo! CEO Marissa Mayer announced that employees are no...
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How to Make Your Company Have a Winning Season in 2013 – And Make The Playoffs Year After Year!With my favorite NFL team out of the playoffs this year – I’ve had plenty...
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Employee Engagement – Do I Really Want To Work Here?Employee engagement matters! Many wonder, what are you doing to keep me engaged? Many of us...
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The Domino Effect – Don’t Play Games With Your Organizational SuccessDon't play games with your organizational success! Have you ever played dominos? If so –...
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Changing Your Strategy: Do Customers Matter?To Netflix and Facebook it appears that customers don't matter. It’s been an interesting few...