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Customer Communication – The Good And Bad of All Those COVID-19 Emails (told in MEMES)We’ve been dealing with the COVID-19 pandemic for what seems like...ages. And many businesses have... -
Poor Customer ExperiencePoor employee and customer experience (CX) affecting customer retention and brand loyalty. Challenge Tolero Solutions client,...
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Increased TurnoverIncreased employee turnover impacting global employee engagement and service delivery . Challenge Tolero Solutions client,...
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Toxic CultureLeadership turnover and a toxic culture affecting reputation and service delivery . Tolero Solutions client,...
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Decreased InnovationWell funded startup was experiencing decreased innovation and agility impacting their growth. Challenge Tolero Solutions...
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The Iowa Democratic Caucus Massive Technology OopsOy! Democrats in Iowa just experienced a massive technology failure. And, let’s be real, a... -
How to be a Good Leader: Are You a Good Leader or a Bad Leader?How can you be a good leader? Are you a good leader or a bad... -
POP QUIZ! Can you pass the great manager quiz?Take the great manager quiz![qsm quiz=2]Regardless of where you score one easy and effective way...
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POP QUIZ! Can you pass the great manager quiz?Are you a great manager? Ok, so everyone thinks they are a good manager.... -
Are You the Workplace Bully?The phrase workplace bully holds many meanings and comes in many forms. Just about every... -
A Team is Only as Strong as its ManagerToo many workplace teams have their performance impacted by their manager. Often it’s style, but... -
5 Ways #Agile and #Scrum can Help with Change ManagementI was recently asked by a client, who I’ve been providing Agile project management work,...
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