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People Matter – 7 Tips to Focus on the People Side of ChangeChange is hard. Some of you may be saying “duh!” Though many people underestimate how... -
Success Takes Effort, NOT Lip Service – 15 Questions to Ask Yourself to Achieve Your Goals.Whatever it is your organization is working on - implementing new technology, leadership transition, a... -
BMW & The BS Customer ExperienceYou've likely had an excellent customer experience. You've also likely had a few bad customer... -
Machiavelli, A Bronx Tale, and Trump – is it Better to be Loved or Feared?The question - is it better to be loved or feared - is an age... -
Why Democrats Can’t Win ElectionsGiven the recent 0-5 record for the Democrats in specials elections, this article deserves and... -
Employee Recognition & “The Jelly of The Month Club”Tis the season – and one reminder of the holiday season is the comedy Christmas... -
It’s time for President Elect Trump to put his money where his mouth is…Dear President-elect Trump, Stop it! I mean seriously…stop it. You claim you want to be... -
How TSA Can Fix the Problems That Make Air Travel SuckFly the sorta friendly skies? If you've stood in line at a TSA check-point lately, you... -
#WMATA Why I’d Rather Sit in Traffic Than Take DC MetroAnother day, and yet another issue causing delays on WMATA's DC Metro system. Between April... -
Do You Spend More Time in Meetings Rather Than Getting Work Done?Days like this suck. You spend more time in meetings talking about work - or... -
Innovation Means Nothing Without Great Customer ServiceExcellent customer is king! I’m an avid cruiser. I’m also a brand loyalist - or... -
Hey @Marriott – 7 Things to Learn From @United Merger Mistakes. #MarriottStarwoodHey @Marriott, Congratulations - you're about to become the world's largest hotel company. But did...
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