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Customer Experience and Employee ExperienceCustomer Experience (CX) Employee Experience (EX) To create a great customer experience you need a...
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Change and Transition – No They Are Not The Same Thing.Change is never easy. Change and transition is a bumpy process. But why is change... -
If You Don’t Care to Create a Positive Customer Experience Then Be Prepared to FailSnafu: a confused or chaotic state; a mess. That is the best way to describe... -
POP QUIZ! Can you pass the great manager quiz?Are you a great manager? Ok, so everyone thinks they are a good manager.... -
Are You the Workplace Bully?The phrase workplace bully holds many meanings and comes in many forms. Just about every... -
A Team is Only as Strong as its ManagerToo many workplace teams have their performance impacted by their manager. Often it’s style, but... -
10 Myths About Change ManagementAs a People Strategist and somewhat non-traditional Organization Development (OD) and Change Management practitioner, I... -
Marriott CEO says “hang with us;” many are asking “why?”Really, this is Marriott’s idea of providing an excellent customer experience? Fail! Mergers aren't easy,... -
Intent vs Impact: How Do You Communicate for Success?How do you communicate? What can you do to improve the effectiveness of your communication?... -
7 Ways to Make Your Project Fail…or Not.Don't Give a Damn About Your People For people to feel they can do their... -
What Did You Say to Me?Workplace communication isn’t easy. Communication. Everything, from personal to business relationships hinges on it. Communicate... -
Gallup Research Sums up Why 65% of Your Workforce is Looking for a New Job.Your people leave for various reasons. However, thanks to Gallup Research who collected data from...
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