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’tis the season…for bad customer serviceIn case you missed the billions of sales special offers being advertising on tv, via email,... -
Does being a CEO mean you can be the Commander in Chief?Well, President Donald Trump is finding out! Brace for impact America - you're in for... -
LinkedIn + Microsoft: business NOT as usualBy now you've probably heard the news that Microsoft recently agreed to acquire LinkedIn for a... -
How TSA Can Fix the Problems That Make Air Travel SuckFly the sorta friendly skies? If you've stood in line at a TSA check-point lately, you... -
3 Tips for Great Customer ServiceDid you know... 82% of consumers have stopped doing business with a company because of...
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[Download] 3 Tips for Great Customer ServiceA staggering 82% of consumers have stopped doing business with a company because of bad...
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Customer (and Brand) Loyalty is DeadAnd it’s not good. In fact - it feels like it gets worse with every... -
Innovation Means Nothing Without Great Customer ServiceExcellent customer is king! I’m an avid cruiser. I’m also a brand loyalist - or... -
Hey @Marriott – 7 Things to Learn From @United Merger Mistakes. #MarriottStarwoodHey @Marriott, Congratulations - you're about to become the world's largest hotel company. But did... -
7 Factors That Make or Break #Mergers & #AcquisitionsThis week Oscar Munoz, United Continental Holdings’ new CEO, will meet with labor leaders to... -
5 Lessons to Help Your Business #LiveLongAndProsper…boldly go where no one has gone before. When Leonard Nimoy passed away most remembered... -
3 Reasons Why Businesses #Fail – See #TargetCanadaIn case you didn’t hear - Target recently announced they’ll be ceasing operations in Canada....
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