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3 Ways to Prevent a Poor Customer ExperienceProviding a great customer experience and high levels of customer satisfaction aren't easy. It's even...
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uCX – Real Time Customer Experience[smartslider3 slider=5]Experience your brand as your customers do with the Undercover Customer Experience (uCX™)If you...
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Poor Customer ExperiencePoor employee and customer experience (CX) affecting customer retention and brand loyalty. Challenge Tolero Solutions client,...
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If You Don’t Care to Create a Positive Customer Experience Then Be Prepared to FailSnafu: a confused or chaotic state; a mess. That is the best way to describe... -
When it Comes to a Great Customer Experience Bigger is not Always BetterGoogle the phrase: “Customer service is dead.” You’ll discover 30 million search results. I can... -
Radisson and Their Support of Breast Cancer Survivors – A Great Customer ExperienceA great customer experience tells you a lot about a business – their culture, leadership,... -
BMW & The BS Customer ExperienceYou've likely had an excellent customer experience. You've also likely had a few bad customer... -
Employee Recognition & “The Jelly of The Month Club”Tis the season – and one reminder of the holiday season is the comedy Christmas... -
5 Reasons Why Your Employees Hate Their JobsRoughly 85% of employees are unhappy with their jobs. For those of you at home... -
Where is the #LUV (voucher) @Southwest? #CustomerExperience[fullwidth backgroundcolor="" backgroundimage="" backgroundrepeat="no-repeat" backgroundposition="left top" backgroundattachment="scroll" video_webm="" video_mp4="" video_ogv="" video_preview_image="" overlay_color="" overlay_opacity="0.5" video_mute="yes" video_loop="yes"... -
Is Your #Leadership Communication Style Frustrating Employees?In the sage words of Gary Coleman - what you talking about Willis? Communication in... -
3 Tips for a Great Customer ExperienceA dear family friend has an expression - ‘My money is no gift.’ I laugh...
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