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Smooth Sailing Despite the Storm: How Crew Magic Trumped Process Mayhem on My Princess CruiseI’m an avid cruiser. I’ve been on over a dozen cruises. I just returned from... -
The Power of Authenticity – How to be You and Bring YouBe yourself, everyone else is taken. —Oscar Wilde Have you ever had someone say to... -
The Power of Authentic Leadership in the Workplace and the NFLWhat can the National Football League teach us about the power of authentic leadership? In... -
The Power of Resilience: Tips for Thriving in the Face of Change and TurmoilChange can suck. Adversity can suck. Uncertainty can suck. To survive and thrive during change... -
The Essential Art of Customer Loyalty: A Balancing Act in BusinessWhen Companies Neglect Loyal Customers, Business Optics and Impact SufferIn the wild world of modern... -
Celebrity Cruises Customer Experience Sucks! What Happens When Business Places Profits Before People.When loyal cruisers hit the iceberg of customer service. A tale of lost voyages, lost... -
Embracing and Achieving Workplace Team Accountability: The Key to SuccessIn the bustling world of modern workplaces, the concept of team accountability has taken center... -
How and why to achieve leadership and team alignment during times of changeI recently wrote about the importance of leadership alignment and tips to achieve it. As... -
How to improve leadership alignment and why it mattersSo why does leadership alignment matter? Well, let me paint a picture for you. Imagine... -
Leaders, don’t be a stubborn mule, invest in executive coachingWhy leaders should invest in executive coaching... Alright, leaders, gather 'round. We need to have... -
Why providing a positive employee experience matters + benefits & tips!Alright, buckle up, folks! We're about to dive into the wonderful world of employee experience.... -
Quiet Quitting – it’s not that they’re lazy, they’re just over your sh#t!What is "Quiet Quitting" and how can leaders address this employee engagement challenge? First, everyone...
