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The Essential Art of Customer Loyalty: A Balancing Act in BusinessWhen Companies Neglect Loyal Customers, Business Optics and Impact SufferIn the wild world of modern... -
Celebrity Cruises Customer Experience Sucks! What Happens When Business Places Profits Before People.When loyal cruisers hit the iceberg of customer service. A tale of lost voyages, lost... -
Embracing and Achieving Workplace Team Accountability: The Key to SuccessIn the bustling world of modern workplaces, the concept of team accountability has taken center... -
How AI can support leadership coaching successThe rise of the AI leadership coach is well underway. In the world of leadership... -
How and why to achieve leadership and team alignment during times of changeI recently wrote about the importance of leadership alignment and tips to achieve it. As... -
How to improve leadership alignment and why it mattersSo why does leadership alignment matter? Well, let me paint a picture for you. Imagine... -
Leaders, don’t be a stubborn mule, invest in executive coachingWhy leaders should invest in executive coaching... Alright, leaders, gather 'round. We need to have... -
Why providing a positive employee experience matters + benefits & tips!Alright, buckle up, folks! We're about to dive into the wonderful world of employee experience.... -
The Importance and Benefits of Executive Coaching for LeadersAh, leadership and executive coaching. It's like having a personal trainer for your brain. You... -
Why Digital Transformation is Essential for the Future of Your BusinessAh, digital transformation. It's like turning your business into a robot. Okay, not really, but... -
The Dangers of Toxic Culture in the WorkplacePicture this: You're at work, it's 9am, and already you can feel the negative energy... -
Why does organizational change often feel like a doomed undertaking?Why does organizational change often feel like a doomed undertaking? Well, it’s not just because...
