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3 Ways to Prevent Poor Customer ServiceWhat's the true cost of poor customer service and a bad customer experience? If you’re... -
10 Truths About Change ManagementAs a people strategist and organizational development (OD) and change management practitioner, I often find... -
Are You The Miscommunicating Manager?Communication. It’s the key to any successful relationship – whether personal or professional. Our communication... -
Lack of Trust in Leadership is the Biggest Issue Impacting Performance – How do you Fix the Problem?Issues that impact employee performance are nothing new. Knowing what causes these problems is the first... -
Happy People = Higher Profits: Lessons from Henry Ford in Business & LeadershipHappy People = Higher Profits! That’s a lesson that Henry Ford learned early in his... -
Lead or Fail: Successful Leadership in Turbulent TimesLeadership isn’t what it used to be. The corner offices are slowly disappearing. The days... -
[Infographic] The Do’s & Don’ts of Customer ServiceDid you know… 82% of consumers have stopped doing business with a company because of bad... -
Referral Program[smartslider3 slider="7"]Consulting | Coaching | TrainingWe support organizations to create people focused cultures and achieve... -
Diversity Matters to Your Bottom LineIf you read our article: Do I Really Want to Work Here: What Are Your Diversity, Equity,... -
The Good And Bad of All Those COVID-19 Emails (told in MEMES)We’ve been dealing with the COVID-19 pandemic for what seems like...ages. And many businesses have...
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