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Customer Communication – The Good And Bad of All Those COVID-19 Emails (told in MEMES)We’ve been dealing with the COVID-19 pandemic for what seems like...ages. And many businesses have... -
When Customers are the Product – Leadership Lessons from Facebook’s Data Privacy Scandal. #DeleteFacebookSo last week Mark Zuckerberg testified before Congress about why and how Facebook failed to... -
The Secret to Acquiring More CustomersThe secret to acquiring more customers starts with not pissing off current customers, and that... -
’tis the season…for bad customer serviceIn case you missed the billions of sales special offers being advertising on tv, via email,... -
[Infographic] The Do’s & Don’ts of Customer ServiceDid you know… 82% of consumers have stopped doing business with a company because of bad... -
3 Tips for Great Customer ServiceDid you know... 82% of consumers have stopped doing business with a company because of...
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[Download] 3 Tips for Great Customer ServiceA staggering 82% of consumers have stopped doing business with a company because of bad...
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What Do You Think? TOPIC: Customer Service IssuesWhen helping clients solve customer service issues - we’ve reviewed a lot of research. But... -
Customer (and Brand) Loyalty is DeadAnd it’s not good. In fact - it feels like it gets worse with every... -
Innovation Means Nothing Without Great Customer ServiceExcellent customer is king! I’m an avid cruiser. I’m also a brand loyalist - or... -
3 Ways to Prevent Poor Customer ServiceWhat's the true cost of poor customer service and a bad customer experience? If you’re... -
Customer Service #FAIL – 53% of People Say Unclear Communication Biggest IssueBad customer service experiences are nothing new - as annoying as they may be to...
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