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Flash survey: Would you pay more to get great customer experience?We have all experienced some good and bad customer service experiences. Some by the same... -
3 Tips for a Great Customer ExperienceA dear family friend has an expression - ‘My money is no gift.’ I laugh... -
Ding! You are Now Free to Create a Great Customer ExperienceCreating great customer service and high customer engagement isn’t always easy; however, it is worth... -
Where is the #LUV (voucher) @Southwest? #CustomerExperience[fullwidth backgroundcolor="" backgroundimage="" backgroundrepeat="no-repeat" backgroundposition="left top" backgroundattachment="scroll" video_webm="" video_mp4="" video_ogv="" video_preview_image="" overlay_color="" overlay_opacity="0.5" video_mute="yes" video_loop="yes"... -
The Essential Art of Customer Loyalty: A Balancing Act in BusinessWhen Companies Neglect Loyal Customers, Business Optics and Impact SufferIn the wild world of modern... -
Why providing a positive employee experience matters + benefits & tips!Alright, buckle up, folks! We're about to dive into the wonderful world of employee experience.... -
Why President Biden and Vice President Harris need to hire change management and employee experience expertsBefore the holidays, Politico reported that The Great Resignation was hitting the White House. This... -
[Infographic] The Do’s & Don’ts of Customer ServiceDid you know… 82% of consumers have stopped doing business with a company because of bad... -
Yes, happy employees make for happy customersJust ask the Co-Founder and Co-CEO of Workday. Or ask me. I’ve always been a... -
5 Ways to Create a Great Employee Experience and Keep Your Employees HappyData suggests that upwards of 70% of employees were disengaged prior to The Great Resignation.... -
Toxic workplace culture pissing off employees and pushing away customers? 3 tips to change to a high performance culture.A toxic work culture can lead to a bad employee experience. A bad employee experience... -
5 Reasons Your Employee Experience SucksRoughly 85% of employees are unhappy with their jobs. And that was before the Coronavirus....
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