When helping clients solve customer service issues – we’ve reviewed a lot of research. But we want to hear about your experiences! So tell us what you think.
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The Essential Art of Customer Loyalty: A Balancing Act in BusinessWhen Companies Neglect Loyal Customers, Business Optics and Impact SufferIn the wild world of modern business, the term "customer loyalty"...
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Celebrity Cruises Customer Experience Sucks! What Happens When Business Places Profits Before People.When loyal cruisers hit the iceberg of customer service. A tale of lost voyages, lost loyalty, and the saga of...
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Grant Thornton says employee attitudes are changing. What is your business doing to adapt?The Covid-19 pandemic has disrupted all aspects of life - including employee attitudes and behaviors in the workplace. Grant Thornton...
