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Where is the #LUV (voucher) @Southwest? #CustomerExperience[fullwidth backgroundcolor="" backgroundimage="" backgroundrepeat="no-repeat" backgroundposition="left top" backgroundattachment="scroll" video_webm="" video_mp4="" video_ogv="" video_preview_image="" overlay_color="" overlay_opacity="0.5" video_mute="yes" video_loop="yes"... -
What Do You Think? TOPIC: Customer Service IssuesWhen helping clients solve customer service issues - we’ve reviewed a lot of research. But... -
Customer (and Brand) Loyalty is DeadAnd it’s not good. In fact - it feels like it gets worse with every... -
Innovation Means Nothing Without Great Customer ServiceExcellent customer is king! I’m an avid cruiser. I’m also a brand loyalist - or... -
3 Ways to Prevent Poor Customer ServiceWhat's the true cost of poor customer service and a bad customer experience? If you’re... -
Customer Service #FAIL – 53% of People Say Unclear Communication Biggest IssueBad customer service experiences are nothing new - as annoying as they may be to... -
3 Tips for a Great Customer ExperienceA dear family friend has an expression - ‘My money is no gift.’ I laugh... -
How Poor Processes Equal Poor Customer ServiceYou’ve likely had a few bad customer service experiences. Irritating is sometimes the only way... -
Ding! You are Now Free to Create a Great Customer ExperienceCreating great customer service and high customer engagement isn’t always easy; however, it is worth... -
Changing Your Strategy: Do Customers Matter?To Netflix and Facebook it appears that customers don't matter. It’s been an interesting few... -
The Art of Not Listening: A Recipe for DisasterThere is a wrong way to listen to understand! I was having a coaching session... -
Referral Program – CoachingOvercome obstacles. Accelerate Performance. Get stuff done. Individual coaching | Team coaching | Group coaching...
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