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Customer Experience and Employee ExperienceCustomer Experience (CX) Employee Experience (EX) To create a great customer experience you need a...
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If You Don’t Care to Create a Positive Customer Experience Then Be Prepared to FailSnafu: a confused or chaotic state; a mess. That is the best way to describe... -
When Customers are the Product – Leadership Lessons from Facebook’s Data Privacy Scandal. #DeleteFacebookSo last week Mark Zuckerberg testified before Congress about why and how Facebook failed to... -
When it Comes to a Great Customer Experience Bigger is not Always BetterGoogle the phrase: “Customer service is dead.” You’ll discover 30 million search results. I can... -
Radisson and Their Support of Breast Cancer Survivors – A Great Customer ExperienceA great customer experience tells you a lot about a business – their culture, leadership,... -
BMW & The BS Customer ExperienceYou've likely had an excellent customer experience. You've also likely had a few bad customer... -
The Secret to Acquiring More CustomersThe secret to acquiring more customers starts with not pissing off current customers, and that... -
’tis the season…for bad customer serviceIn case you missed the billions of sales special offers being advertising on tv, via email,... -
[Infographic] The Do’s & Don’ts of Customer ServiceDid you know… 82% of consumers have stopped doing business with a company because of bad... -
3 Tips for Great Customer ServiceDid you know... 82% of consumers have stopped doing business with a company because of...
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[Download] 3 Tips for Great Customer ServiceA staggering 82% of consumers have stopped doing business with a company because of bad...
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Flash survey: Would you pay more to get great customer experience?We have all experienced some good and bad customer service experiences. Some by the same...
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