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[Infographic] The Do’s & Don’ts of Customer ServiceDid you know… 82% of consumers have stopped doing business with a company because of bad... -
LinkedIn + Microsoft: business NOT as usualBy now you've probably heard the news that Microsoft recently agreed to acquire LinkedIn for a... -
5 Reasons Why Your Employees Hate Their JobsRoughly 85% of employees are unhappy with their jobs. For those of you at home... -
How TSA Can Fix the Problems That Make Air Travel SuckFly the sorta friendly skies? If you've stood in line at a TSA check-point lately, you... -
#WMATA Why I’d Rather Sit in Traffic Than Take DC MetroAnother day, and yet another issue causing delays on WMATA's DC Metro system. Between April... -
Do You Spend More Time in Meetings Rather Than Getting Work Done?Days like this suck. You spend more time in meetings talking about work - or... -
Customer (and Brand) Loyalty is DeadAnd it’s not good. In fact - it feels like it gets worse with every... -
What the State of the Union Address Taught Us About #LeadershipWhether you agree with President Obama's polices or not - last night's State of the Union... -
Questions to Ask to Set Goals for SuccessThe topic of goals and objectives arises frequently this time of year. Many organizations (and individuals) are... -
Innovation Means Nothing Without Great Customer ServiceExcellent customer is king! I’m an avid cruiser. I’m also a brand loyalist - or... -
Hey @Marriott – 7 Things to Learn From @United Merger Mistakes. #MarriottStarwoodHey @Marriott, Congratulations - you're about to become the world's largest hotel company. But did... -
#Leaders – How to Stop Perpetuating a Toxic #CultureNegative leaders can mean negative culture...don't be like Eeyore! Is your work culture negative, depressing,...
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