Author: Ron Romanski

Really, this is Marriott’s idea of providing an excellent customer experience? Fail! Mergers aren't easy, but they don't have to inconvenience customers.  In full disclosure, I am more of a Starwood Preferred Guest (SPG) kinda guy for various reasons. Or at least I was. Or maybe...

Don't Give a Damn About Your People For people to feel they can do their best, they need to feel their leadership has their back. Don’t micromanage. Support your people. Don’t throw them under the bus should something not go exactly as planned. Don’t box people...