Why Democrats Can’t Win Elections

In 2016 we saw the most experienced candidate to run for President in recent history lose to the person with the least amount of experience.  After losing the White House, Congress, and the Senate – not to mention 2/3rds of Governorships – it’s time for the DNC to look in the mirror and ask why […]

By |February 7th, 2017|Communication, Engagement, Strategy|0 Comments

’tis the season…for bad customer service

In case you missed the billions of sales special offers being advertising on tv, via email, and on social media – it’s officially the 2016 holiday shopping season.  When the sales push increases so do customer complaints.  And some companies deserve to be on Santa’s naughty list.

’tis the season…for bad customer service.

Research indicates that 82% of […]

By |December 9th, 2016|Communication, Customer Service|0 Comments

It’s time for President Elect Trump to put his money where his mouth is…

Dear President-elect Trump,

Stop it! I mean seriously…stop it.

You claim you want to be a President for everyone. Well you can’t be a President for everyone when thousands of fearful people are protesting in the streets. And all you can say is “stop it.” You can’t be a President for everyone when you talk to fearful […]

By |November 14th, 2016|Change, Communication, Diversity, Leadership, Strategy|0 Comments

CEO to Commander in Chief: Do The Same Skills Apply?

Achieving the leadership status and title of the Commander in Chief – President of the United States of America – is the highest appointed leadership position one could achieve.  Sure – being a CEO is also a great achievement and the role is also intricate and complex. But leading a group of employees is much […]

By |November 1st, 2016|Communication, Engagement, Leadership|1 Comment

Does being a CEO mean you can be the Commander in Chief?

Well, Donald Trump is about to find out! Brace for impact America – you’re in for a bumpy ride.
Achieving the leadership status and title of the Commander in Chief – President of the United States of America – is the highest appointed leadership position one could achieve.  Sure – being a CEO is also a […]

By |October 8th, 2016|Change, Communication, Leadership, Organizational Change|0 Comments

What #DonaldTrump Can (and shouldn’t) Teach You About #Leadership

Full disclosure – there is absolutely no political agenda here.  This is not about the right vs the left or which candidate is best – it’s about leadership.   

It feels like every day Donald Trump makes new controversial headlines with quick sound bites and tweets.  I could literally go on.  And on.  And on.  

There […]

By |August 12th, 2016|Communication, Diversity, Leadership|2 Comments

The 5 most annoying co-workers (told in MEMEs)

Every office has them.  Those annoying co-workers that do things that drive you insane.  These behaviors are productivity drains – meaning…they waste time throughout the day you could be working because you need to pause and likely complain to your friends and co-workers about said behaviors.

These annoying co-workers do these annoying things for different reasons […]

By |August 11th, 2016|Communication, Recruitment, Retention, Team Performance|0 Comments

Why Does Hillary Clinton Suck at Communicating?

Full disclosure – there is absolutely no political agenda here.  This is not about the right vs the left or which candidate is best – it’s about communication.  

Or lack thereof in this case…

Hillary Clinton just can’t seem to get rid of the ghosts from her email servers’ past.  The State Department’s Inspector General released a report stating […]

By |June 1st, 2016|Communication, Leadership|0 Comments

How TSA Can Fix the Problems That Make Air Travel Suck

Fly the sorta friendly skies? If you’ve stood in line at a TSA check-point lately, you know the pain is real.  Long lines, unfriendly agents, and baffling processes (why are most of the check-point gates closed??) have lead to an astronomical 18,000 complaints every year.

TSA’s administrator – Paul Neffenger – was asked by Today Show Hosts’ Matt Lauer […]

#WMATA Why I’d Rather Sit in Traffic Than Take DC Metro

Another day, and yet another issue causing delays on WMATA’s DC Metro system.  Between April 17th and April 24th – there were 120 alerts.

This week – Metro held their first ever all managers meeting.  Let that sink in for a moment.  In the 40-year history of Metro, the managers have never once all met […]

By |May 15th, 2016|Change, Communication, Culture, Customer Service|0 Comments