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If You Don’t Care to Create a Positive Customer Experience Then Be Prepared to FailSnafu: a confused or chaotic state; a mess. That is the best way to describe... -
How to be a Good Leader: Are You a Good Leader or a Bad Leader?How can you be a good leader? Are you a good leader or a bad... -
What is Change Management & What is OD?As a People Strategist and Change Management and Organizational Development (OD) practitioner I often get... -
POP QUIZ! Can you pass the great manager quiz?Are you a great manager? Ok, so everyone thinks they are a good manager.... -
How to Achieve #Success Through PeopleYour people are your biggest asset. People service your customers, solve problems, and help drive... -
Are You the Workplace Bully?The phrase workplace bully holds many meanings and comes in many forms. Just about every... -
Do you know how to ride a dragon? #GameofThrones leadership lessons from Jon SnowSpoiler alert: if you haven’t watched Game of Thrones season 8 episode 1, bookmark... -
A Team is Only as Strong as its ManagerToo many workplace teams have their performance impacted by their manager. Often it’s style, but... -
10 Myths About Change ManagementAs a People Strategist and somewhat non-traditional Organization Development (OD) and Change Management practitioner, I... -
5 Ways #Agile and #Scrum can Help with Change ManagementI was recently asked by a client, who I’ve been providing Agile project management work,... -
How Do We Get There: Is Your Organization’s Strategy Working for You?In today’s rapidly evolving business environment, organizations are often forced to remain competitive by adopting... -
Marriott CEO says “hang with us;” many are asking “why?”Really, this is Marriott’s idea of providing an excellent customer experience? Fail! Mergers aren't easy,...
