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LinkedIn + Microsoft: business NOT as usualBy now you've probably heard the news that Microsoft recently agreed to acquire LinkedIn for a...
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How TSA Can Fix the Problems That Make Air Travel SuckFly the sorta friendly skies? If you've stood in line at a TSA check-point lately, you...
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Hey @Marriott – 7 Things to Learn From @United Merger Mistakes. #MarriottStarwoodHey @Marriott, Congratulations - you're about to become the world's largest hotel company. But did...
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3 Reasons Why Businesses #Fail – See #TargetCanadaIn case you didn’t hear - Target recently announced they’ll be ceasing operations in Canada....
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Dear Employer: 3 Reasons it’s You, Not Me!Your employees are happy, right? They couldn’t possibly be looking for a new job. Think...
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5 of the Most Innovative Leaders of 2014Being a great leader takes many skills; innovation being one of them. To be an...
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3 Tips to Create a Kick Butt CultureWe’ve all heard how important organizational culture is to success…most have heard the names of...
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60% of People Find Process Problems Biggest Issue Impacting PerformancePoor processes equals pissed off employees! Pissed off employees equals pissed off customers. We all...
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Happy People = Higher Profits: Lessons from Henry Ford in Business & LeadershipHappy People = Higher Profits! That’s a lesson that Henry Ford learned early in his...
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Pissed Off People = Poor Profits: Lessons From Andrew Carnegie in Business & Employee EngagementWhat lessons in employee experience and business can we learn from Andrew Carnegie? For starters... Pissed...
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Against All Odds: Why Did The Carnival Triumph Crew Demonstrate High Employee Engagement?And…how can you improve employee engagement and improve customer service? You've most likely heard the...
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The Art of Not Listening: A Recipe for DisasterThere is a wrong way to listen to understand! I was having a coaching session...