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When Customers are the Product – Leadership Lessons from Facebook’s Data Privacy Scandal. #DeleteFacebookSo last week Mark Zuckerberg testified before Congress about why and how Facebook failed to...
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Radisson and Their Support of Breast Cancer Survivors – A Great Customer ExperienceA great customer experience tells you a lot about a business – their culture, leadership,...
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BMW & The BS Customer ExperienceYou've likely had an excellent customer experience. You've also likely had a few bad customer...
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Behavioral Sales Training: How to Close More Deals by Understanding Yourself and Your BuyerBehavioral Sales Training: How to Close More Deals by Understanding Yourself and Your Buyer Tolero...
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#Google is not alone. The #tech industry has a big #diversity problemSo - as over a month has passed since this article was originally posted, and...
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Clearly Uber CEO Travis Kalanick hasn’t grown up yet.It’s been a rough few months for Uber. After it surfaced that Uber CEO Travis Kalanick argued with...
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Uber CEO Travis Kalanick’s Apology Means Nothing Without ActionUber's CEO - Travis Kalanick - apologized via the company's blog for his conduct while arguing...
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’tis the season…for bad customer serviceIn case you missed the billions of sales special offers being advertising on tv, via email,...
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Does being a CEO mean you can be the Commander in Chief?Well, President Donald Trump is finding out! Brace for impact America - you're in for...
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5 Tips for Leaders from the Wells Fargo ScandalIf at first you don't succeed - just create fake bank and credit card accounts...
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The 5 most annoying co-workers (told in MEMEs)Every office has them. Those annoying co-workers that do things that drive you insane. These...
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[Infographic] The Do’s & Don’ts of Customer ServiceDid you know… 82% of consumers have stopped doing business with a company because of bad...