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BMW & The BS Customer ExperienceYou've likely had an excellent customer experience. You've also likely had a few bad customer... -
The Secret to Acquiring More CustomersThe secret to acquiring more customers starts with not pissing off current customers, and that... -
’tis the season…for bad customer serviceIn case you missed the billions of sales special offers being advertising on tv, via email,... -
5 Tips for Leaders from the Wells Fargo ScandalIf at first you don't succeed - just create fake bank and credit card accounts... -
[Infographic] The Do’s & Don’ts of Customer ServiceDid you know… 82% of consumers have stopped doing business with a company because of bad... -
How TSA Can Fix the Problems That Make Air Travel SuckFly the sorta friendly skies? If you've stood in line at a TSA check-point lately, you... -
#WMATA Why I’d Rather Sit in Traffic Than Take DC MetroAnother day, and yet another issue causing delays on WMATA's DC Metro system. Between April... -
Flash survey: Would you pay more to get great customer experience?We have all experienced some good and bad customer service experiences. Some by the same... -
Where is the #LUV (voucher) @Southwest? #CustomerExperience[fullwidth backgroundcolor="" backgroundimage="" backgroundrepeat="no-repeat" backgroundposition="left top" backgroundattachment="scroll" video_webm="" video_mp4="" video_ogv="" video_preview_image="" overlay_color="" overlay_opacity="0.5" video_mute="yes" video_loop="yes"... -
What Do You Think? TOPIC: Customer Service IssuesWhen helping clients solve customer service issues - we’ve reviewed a lot of research. But... -
Customer (and Brand) Loyalty is DeadAnd it’s not good. In fact - it feels like it gets worse with every... -
3 Ways to Prevent Poor Customer ServiceWhat's the true cost of poor customer service and a bad customer experience? If you’re...
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