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’tis the season…for bad customer serviceIn case you missed the billions of sales special offers being advertising on tv, via email,... -
It’s time for President Elect Trump to put his money where his mouth is…Dear President-elect Trump, Stop it! I mean seriously…stop it. You claim you want to be... -
Does being a CEO mean you can be the Commander in Chief?Well, President Donald Trump is finding out! Brace for impact America - you're in for... -
The 5 most annoying co-workers (told in MEMEs)Every office has them. Those annoying co-workers that do things that drive you insane. These... -
How TSA Can Fix the Problems That Make Air Travel SuckFly the sorta friendly skies? If you've stood in line at a TSA check-point lately, you... -
#WMATA Why I’d Rather Sit in Traffic Than Take DC MetroAnother day, and yet another issue causing delays on WMATA's DC Metro system. Between April... -
Do You Spend More Time in Meetings Rather Than Getting Work Done?Days like this suck. You spend more time in meetings talking about work - or... -
Customer (and Brand) Loyalty is DeadAnd it’s not good. In fact - it feels like it gets worse with every... -
Innovation Means Nothing Without Great Customer ServiceExcellent customer is king! I’m an avid cruiser. I’m also a brand loyalist - or... -
Hey @Marriott – 7 Things to Learn From @United Merger Mistakes. #MarriottStarwoodHey @Marriott, Congratulations - you're about to become the world's largest hotel company. But did... -
#Leaders – How to Stop Perpetuating a Toxic #CultureNegative leaders can mean negative culture...don't be like Eeyore! Is your work culture negative, depressing,... -
7 Factors That Make or Break #Mergers & #AcquisitionsThis week Oscar Munoz, United Continental Holdings’ new CEO, will meet with labor leaders to...
