-
Practicing Polite Pushback: The Importance of Managing Workplace BoundariesIn a recent coaching session, a client paused mid-sentence, stared at her calendar, and said,... -
Say ≠ Do Syndrome: When Leaders Talk the Talk but Trip on the WalkI had a coaching client ask me recently, "Ever had a leader tell you one... -
The Negativity Tornado: How to Avoid Getting Sucked InClient: “Honestly? I’m exhausted. Every meeting turns into a venting session, and it’s dragging me... -
How Leaders Sabotage Their Organizational Change Projects (and How to Avoid Failure)Organizational change projects can be like roller coasters, except instead of exhilarating loops and happy... -
The Art of Not Listening: A Recipe for DisasterClient: “I don’t get it. I thought I was clear, but somehow the team walked... -
How and why to achieve leadership and team alignment during times of changeI recently wrote about the importance of leadership alignment and tips to achieve it. As... -
3 Ways to Give and Receive FeedbackAnd they say breaking up is hard to do. Try asking for feedback. Asking for... -
Infinite Diversity in Infinite CombinationsWhy is creating a culture that values diversity, equity, and inclusion (DEI) important? As the... -
Customer Communication – The Good And Bad of All Those COVID-19 Emails (told in MEMES)We’ve been dealing with the COVID-19 pandemic for what seems like...ages. And many businesses have... -
Lack of Trust in Leadership is the Biggest Issue Impacting Performance – How do you Fix the Problem?Issues that impact employee performance are nothing new. Knowing what causes these problems is the... -
Change and Transition – No They Are Not The Same Thing.Change is never easy. Change and transition is a bumpy process. But why is change... -
If You Don’t Care to Create a Positive Customer Experience Then Be Prepared to FailSnafu: a confused or chaotic state; a mess. That is the best way to describe...
