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How Leaders Sabotage Their Organizational Change Projects (and How to Avoid Failure)Organizational change projects can be like roller coasters, except instead of exhilarating loops and happy... -
The Art of Not Listening: A Recipe for DisasterThere is a wrong way to listen to understand! I was having a coaching session... -
How and why to achieve leadership and team alignment during times of changeI recently wrote about the importance of leadership alignment and tips to achieve it. As... -
3 Ways to Give and Receive FeedbackAnd they say breaking up is hard to do. Try asking for feedback. Asking for... -
Infinite Diversity in Infinite CombinationsWhy is creating a culture that values diversity, equity, and inclusion (DEI) important? As the... -
Customer Communication – The Good And Bad of All Those COVID-19 Emails (told in MEMES)We’ve been dealing with the COVID-19 pandemic for what seems like...ages. And many businesses have... -
Lack of Trust in Leadership is the Biggest Issue Impacting Performance – How do you Fix the Problem?Issues that impact employee performance are nothing new. Knowing what causes these problems is the... -
Change and Transition – No They Are Not The Same Thing.Change is never easy. Change and transition is a bumpy process. But why is change... -
If You Don’t Care to Create a Positive Customer Experience Then Be Prepared to FailSnafu: a confused or chaotic state; a mess. That is the best way to describe... -
A Team is Only as Strong as its ManagerToo many workplace teams have their performance impacted by their manager. Often it’s style, but... -
How Do We Get There: Is Your Organization’s Strategy Working for You?In today’s rapidly evolving business environment, organizations are often forced to remain competitive by adopting... -
Marriott CEO says “hang with us;” many are asking “why?”Really, this is Marriott’s idea of providing an excellent customer experience? Fail! Mergers aren't easy,...
