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The Customer Experience Conundrum – Don’t Blame the Employees.You have probably heard about “The Great Resignation” by now. You can read more about... -
Questions to Ask to Set Goals for SuccessAs this year comes to a close it's time to reflect and begin planning for... -
Toxic workplace culture pissing off employees and pushing away customers? 3 tips to change to a high performance culture.A toxic work culture can lead to a bad employee experience. A bad employee experience... -
Is your organization consistently missing revenue goals? Here is how to reach your goals in a few, short months.The COVID-19 pandemic is just one of the many challenges facing organizations today. As you... -
The Iowa Democratic Caucus Massive Technology OopsOy! Democrats in Iowa just experienced a massive technology failure. And, let’s be real, a... -
What is Change Management & What is OD?As a People Strategist and Change Management and Organizational Development (OD) practitioner I often get... -
10 Myths About Change ManagementAs a People Strategist and somewhat non-traditional Organization Development (OD) and Change Management practitioner, I... -
Marriott CEO says “hang with us;” many are asking “why?”Really, this is Marriott’s idea of providing an excellent customer experience? Fail! Mergers aren't easy,... -
7 Ways to Make Your Project Fail…or Not.Don't Give a Damn About Your People For people to feel they can do their... -
When Customers are the Product – Leadership Lessons from Facebook’s Data Privacy Scandal. #DeleteFacebookSo last week Mark Zuckerberg testified before Congress about why and how Facebook failed to... -
Operations Transformation Doesn’t Have to be Painful or CostlyNew business initiatives, new technology, new processes and procedures, mergers and acquisitions, and leadership changes,... -
People Matter – 7 Tips to Focus on the People Side of ChangeChange is hard. Some of you may be saying “duh!” Though many people underestimate how...
