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Celebrity Cruises Customer Experience Sucks! What Happens When Business Places Profits Before People.When loyal cruisers hit the iceberg of customer service. A tale of lost voyages, lost...
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5 Ways to Value Diversity – or See Profits DeclineIs the National Basketball Association (NBA) becoming the National Bigot Association? What leadership lessons can...
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Happy People = Higher Profits: Lessons from Henry Ford in Business & LeadershipHappy People = Higher Profits! That’s a lesson that Henry Ford learned early in his...
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Pissed Off People = Poor Profits: Lessons From Andrew Carnegie in Business & Employee EngagementWhat lessons in employee experience and business can we learn from Andrew Carnegie? For starters... Pissed...
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Referral Program – CoachingOvercome obstacles. Accelerate Performance. Get stuff done. Individual coaching | Team coaching | Group coaching...
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Quiet Quitting – it’s not that they’re lazy, they’re just over your sh#t!What is "Quiet Quitting" and how can leaders address this employee engagement challenge? First, everyone...
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Facebook: changing your company name doesn’t change your cultureIt’s been a rough time at Facebook. Or Metaverse or whatever the hell it’s called...
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Yes, happy employees make for happy customersJust ask the Co-Founder and Co-CEO of Workday. Or ask me. I’ve always been a...
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Do you live your values in life and at work?We all have personal values. Things that we hold fundamental to the core of who...
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Diversity Matters to Your Bottom LineIf you read our article: Do I Really Want to Work Here: What Are Your Diversity, Equity,...
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3 Ways to Prevent a Poor Customer ExperienceProviding a great customer experience and high levels of customer satisfaction aren't easy. It's even...