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Yes, happy employees make for happy customersJust ask the Co-Founder and Co-CEO of Workday. Or ask me. I’ve always been a... -
Toxic workplace culture pissing off employees and pushing away customers? 3 tips to change to a high performance culture.A toxic work culture can lead to a bad employee experience. A bad employee experience... -
When Customers are the Product – Leadership Lessons from Facebook’s Data Privacy Scandal. #DeleteFacebookSo last week Mark Zuckerberg testified before Congress about why and how Facebook failed to... -
The Secret to Acquiring More CustomersThe secret to acquiring more customers starts with not pissing off current customers, and that... -
Changing Your Strategy: Do Customers Matter?To Netflix and Facebook it appears that customers don't matter. It’s been an interesting few... -
Customer Experience Stories SubmissionsCustomer experience stories Submissions See some CX stories others have shared. And share your customer...
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ConsultingWe keep it real. We tell hard truths. We get stuff done. Decreased performance?Poor employee...
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LevelUp Leadershiphttps://tolerosolutions.com/new/wp-content/uploads/2023/12/LevelUp-Leadership-Coaching-Module-Intro-FINAL.mp4 LevelUp Leadership Coaching Program If you are a leader looking… to rapidly level-up your...
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The Essential Art of Customer Loyalty: A Balancing Act in BusinessWhen Companies Neglect Loyal Customers, Business Optics and Impact SufferIn the wild world of modern... -
Celebrity Cruises Customer Experience Sucks! What Happens When Business Places Profits Before People.When loyal cruisers hit the iceberg of customer service. A tale of lost voyages, lost...
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