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Customer Communication – The Good And Bad of All Those COVID-19 Emails (told in MEMES)We’ve been dealing with the COVID-19 pandemic for what seems like...ages. And many businesses have... -
Strategic CommunicationsStrategic Communications. WORK WITH US Success takes timely and targeted communication. to gain commitment and...
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What #HillaryClinton Can (and shouldn’t) Teach You About #CommunicationFull disclosure – there is absolutely no political agenda here. This is not about the... -
Is Your #Leadership Communication Style Frustrating Employees?In the sage words of Gary Coleman - what you talking about Willis? Communication in... -
Customer Service #FAIL – 53% of People Say Unclear Communication Biggest IssueBad customer service experiences are nothing new - as annoying as they may be to... -
How Leaders Sabotage Their Organizational Change Projects (and How to Avoid Failure)Organizational change projects can be like roller coasters, except instead of exhilarating loops and happy... -
The Art of Not Listening: A Recipe for DisasterThere is a wrong way to listen to understand! I was having a coaching session... -
The Power of Authentic Leadership in the Workplace and the NFLWhat can the National Football League teach us about the power of authentic leadership? In... -
Customer Experience Stories SubmissionsCustomer experience stories Submissions See some CX stories others have shared. And share your customer...
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ConsultingWe keep it real. We tell hard truths. We get stuff done. Decreased performance?Poor employee...
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