How TSA Can Fix the Problems That Make Air Travel Suck

Fly the sorta friendly skies? If you’ve stood in line at a TSA check-point lately, you know the pain is real.  Long lines, unfriendly agents, and baffling processes (why are most of the check-point gates closed??) have lead to an astronomical 18,000 complaints every year.

TSA’s administrator – Paul Neffenger – was asked by Today Show Hosts’ Matt Lauer […]

Do You Spend More Time in Meetings Rather Than Getting Work Done?

By |May 10th, 2016|Communication, Culture, Engagement, Leadership, Strategy|0 Comments

What the State of the Union Address Taught Us About #Leadership

Whether you agree with President Obama’s polices or not – last night’s State of the Union Address can teach you a few things about how to be a better leader within your organization.

Good leaders lead by painting a vision, identifying what needs to be changed and why, and valuing and leveraging the diversity of their team […]

By |January 13th, 2016|Leadership|0 Comments

How do You Set Goals for Success in 2016?

2016 is officially underway! What’s your path to success in the New Year? Do you know how to set goals for success?

The topic of goals and objectives arises frequently this time of year. Many organizations (and individuals) are updating their strategies and creating new goals for the New Year.  Have you?
“Goals allow you to control the direction […]

By |January 11th, 2016|Culture, Leadership, Organizational Change, Strategy|0 Comments

Dear Cleveland @Browns owner, Jimmy Haslam – how will the #Browns make the Superbowl?

Dear Jimmy Haslam:

First – I am not a disgruntled fan from Cleveland. I’m a Philly sports fan.  Which, by default, makes me disgruntled – period –  by some standards.  

Yes, I’m a sports fan. I’m also a change agent.  I help organizations with change management  and strategy for a living.  So I know a thing or two […]

Employee Recognition & “The Jelly Of The Month Club”

Achieving success through people means recognizing and thanking them for a job well done!

How do thank your employees?

Tis the season – one reminder of the holiday season is the comedy Christmas Vacation. The 80’s classic is full of humorous scenes, including one that offers a lesson on employee recognition, morale, and engagement. Clark is expecting […]

By |December 18th, 2015|Engagement, Leadership, Retention, Strategy, Team Performance|0 Comments

10 Things YOU Do That Sabotage Successful Change

Do you know what one of the biggest obstacles is to managing and implementing successful change within your organization?
You.  
Yes, I’m talking to you. One of the people in charge.  The leader. The “Sponsor” or “Champion.”

Organization change is inevitable, but that doesn’t mean it has to be painful or costly.  The fact is…change is […]

Hey @Marriott – 7 Things to Learn From @United Merger Mistakes. #MarriottStarwood

Hey @Marriott,

Congratulations – you’re about to become the world’s largest hotel company.  But did you know that 83% of mergers and acquisitions have failed to boost shareholder returns – according to a KPMG study?

Recently United Continental Holding’s CEO – a month before he suffered a heart attack – apologized for the handling of the merger between […]

#Leaders – How to Stop Perpetuating a Toxic #Culture

Negative leaders can mean negative culture…don’t be like Eeyore!

Is your work culture negative, depressing, and gloomy? Have you had the feeling others may feel that way? If you’re a leader within your organization – look no further than the closest mirror.  Because you could be perpetuating a toxic culture.

I call it the Eeyore affect. I’ve […]

By |November 11th, 2015|Culture, Leadership|0 Comments

7 Factors That Make or Break #Mergers & #Acquisitions

This week Oscar Munoz, United Continental Holdings’ new CEO, will meet with labor leaders to reach new deals with the airlines’ flight attendants and mechanics – given they’re still under agreements set by the airlines predecessors.  This summit will take place 5-years after the merger between United and Continental Airlines.

Yes…5-years after the merger of 2 […]