5 Tips for Leaders from the Wells Fargo Scandal

If at first you don’t succeed – just create fake bank and credit card accounts to hit your goals…because nothing increases customer satisfaction more than corporate greed.

Wells Fargo is under investigation by the Department of Justice for creating over 2 million fake bank and credit card accounts in order to hit the bank’s lofty sales […]

By |September 22nd, 2016|Customer Service, Leadership|0 Comments

#BusinessTips: The most overlooked part of project management

When it comes to project management — managing schedules, people, and processes is the name of the game.  But do you know what the most overlooked part of project management is?

It’s the post project perspective – what happens after the project ends – the system goes live or the non-technology changes are implemented.

Execution and delivery shouldn’t […]

Does being a CEO mean you can be the Commander in Chief?

Achieving the leadership status and title of the Commander in Chief – President of the United States of America – is the highest appointed leadership position one could achieve.  Sure – being a CEO is also a great achievement and the role is also intricate and complex. But leading a group of employees is much […]

By |September 8th, 2016|Communication, Leadership|0 Comments

#BusinessTips: When it comes to leadership…you CAN’T do it all…

Great leaders understand their organizational culture – they’ve most likely helped – and are continuing to help – shape the culture of their organization.  However, great leaders understand they can’t do it all. They need to delegate and they need to empower.

Truth is many leaders are great visionaries and see the big picture very well, […]

By |September 7th, 2016|#BusinessTips, Leadership|0 Comments

Leadership isn’t Management

If you’re in a leadership position, you may likely share many of the same responsibilities as a manager – however, the truth is – the roles are not the same. Leadership requires creating a vision of the future and engaging people to collaborate with you in moving toward achieving that vision.

Leadership translates the big ideas (strategy and direction) […]

By |September 6th, 2016|Leadership|0 Comments

5 Reasons Why Your Employees Hate Their Jobs

According to Gallup research – roughly 70% of employees are unhappy.  For those of you at home who are keeping track – that means only 3 out of every 10 employees are happy with their job.

I’m no mathematician but those are not good odds.

When your employees are unhappy – your customers are likely unhappy, too. […]

By |June 13th, 2016|Culture, Engagement, Leadership, Retention|0 Comments

Is Donald Trump a Loser or a Leader?

Full disclosure – there is absolutely no political agenda here.  This is not about the right vs the left or which candidate is best – it’s about leadership.   

Despite Donald Trump toning his rhetoric down over the last few months – he still makes new controversial headlines.  The most recent target – U.S. District Judge Gonzalo Curiel ethnic […]

By |June 7th, 2016|Leadership|0 Comments

Why Does Hillary Clinton Suck at Communicating?

Full disclosure – there is absolutely no political agenda here.  This is not about the right vs the left or which candidate is best – it’s about communication.  

Or lack thereof in this case…

Hillary Clinton just can’t seem to get rid of the ghosts from her email servers’ past.  The State Department’s Inspector General released a report stating […]

By |June 1st, 2016|Communication, Leadership|0 Comments

How TSA Can Fix the Problems That Make Air Travel Suck

Fly the sorta friendly skies? If you’ve stood in line at a TSA check-point lately, you know the pain is real.  Long lines, unfriendly agents, and baffling processes (why are most of the check-point gates closed??) have lead to an astronomical 18,000 complaints every year.

TSA’s administrator – Paul Neffenger – was asked by Today Show Hosts’ Matt Lauer […]

Do You Spend More Time in Meetings Rather Than Getting Work Done?

By |May 10th, 2016|Communication, Culture, Engagement, Leadership, Strategy|0 Comments