Do You Spend More Time in Meetings Rather Than Getting Work Done?

By |May 10th, 2016|Communication, Culture, Engagement, Leadership, Strategy|0 Comments

Customer (and Brand) Loyalty is Dead

And it’s not good.  In fact – it feels like it gets worse with every passing day.  

Think about it…when was the last time you received excellent customer service – you know, the kind that makes you want to keep spending your hard earned money on a business’s  products or services and singing their praises […]

By |February 25th, 2016|Communication, Culture, Customer Service, Strategy|0 Comments

Innovation Means Nothing Without Great Customer Service

Excellent customer is king!

I’m an avid cruiser. I’m also a brand loyalist – or at least I was. I’ve been on 9 Royal Caribbean cruises.  Maybe it’s 10. I don’t know?!  I’ve lost track somewhere between a margarita and the pool deck. 

So when I stepped foot onboard Royal Caribbean’s Allure of the Seas a few […]

By |December 27th, 2015|Change, Communication, Organizational Change, Strategy|0 Comments

10 Things YOU Do That Sabotage Successful Change

Do you know what one of the biggest obstacles is to managing and implementing successful change within your organization?
Yes, I’m talking to you. One of the people in charge.  The leader. The “Sponsor” or “Champion.”

Organization change is inevitable, but that doesn’t mean it has to be painful or costly.  The fact is…change is […]

Hey @Marriott – 7 Things to Learn From @United Merger Mistakes. #MarriottStarwood

Hey @Marriott,

Congratulations – you’re about to become the world’s largest hotel company.  But did you know that 83% of mergers and acquisitions have failed to boost shareholder returns – according to a KPMG study?

Recently United Continental Holding’s CEO – a month before he suffered a heart attack – apologized for the handling of the merger between […]

7 Factors That Make or Break #Mergers & #Acquisitions

This week Oscar Munoz, United Continental Holdings’ new CEO, will meet with labor leaders to reach new deals with the airlines’ flight attendants and mechanics – given they’re still under agreements set by the airlines predecessors.  This summit will take place 5-years after the merger between United and Continental Airlines.

Yes…5-years after the merger of 2 […]

Why are 65% of Employees Actively Looking for a New Job?

That is not a typo.

We asked our customers and our readers 3 questions:

Do you hate your job?
If so – why?
And are you looking for a new job?

65% of respondents said they were actively looking for a new job.  
The average cost to replace each employee is 1.5 times their annual salary.  Take 65% of your […]

By |September 10th, 2015|Communication, Culture, Leadership, Retention, Strategy|0 Comments

What #HillaryClinton Can (and shouldn’t) Teach You About #Communication

Full disclosure – there is absolutely no political agenda here.  This is not about the right vs the left or which candidate is best – it’s about communication.  

Or lack thereof in this case…

Every day on the news you hear the words “emails” and “private servers” when associated with Hillary Clinton.  The reason why you’re […]

By |August 26th, 2015|Communication, Leadership|0 Comments

Are You a #Workplace #Superhero?

When someone thinks of a superhero – they typically think of capes and super human powers. But by definition – it also refers to an exceptionally skillful or successful person.

Ok – so you may not go to work wearing a cape. However – you are up against changes and challenges every single day. You are […]

By |July 2nd, 2015|Communication, Leadership, Organizational Change, Strategy|0 Comments

What a cat stowed away on a plane can teach you about #process issues…

In case you haven’t heard – in French Guyana a glider took off with an unexpected guest onboard – a cat.

Not just any cat – but the pet cat of the company who owns and operates said glider – yeah, their cat.

The pilot said “I still don’t know if it got on after the pre […]

By |June 25th, 2015|Communication, Organizational Change, Strategy|0 Comments