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3 Tips for a Great Customer ExperienceA dear family friend has an expression - ‘My money is no gift.’ I laugh... -
Lack of Trust in Leadership is the Biggest Issue Impacting Performance – How do you Fix the Problem?Issues that impact employee performance are nothing new. Knowing what causes these problems is the first... -
5 Tips to Attracting the Best TalentWhat talent management strategies do you use to attract, engage and retain employees? Statistics from... -
5 Ways to Value Diversity – or See Profits DeclineIs the National Basketball Association (NBA) becoming the National Bigot Association? What leadership lessons can... -
Start of a New Era: How Can a New Leader Coach a Team Toward Success?So, for those of you who have read some of my previous articles – you... -
How Poor Processes Equal Poor Customer ServiceYou’ve likely had a few bad customer service experiences. Irritating is sometimes the only way... -
Pay for Play – The Culture of College Athletics May Be ChangingIf you’ve ever been to a college football game - you know there is nothing... -
OkCupid vs. Mozilla: The Power of Empowered EmployeesAre you looking for love in all the wrong places? Well, if you’re LGBT (lesbian,... -
Dear Military: Create a Culture Where What You Say Is What You DoLast Thursday a military judge reprimanded a General in response to the sexual misconduct case... -
Be a Successful Leader by Being Yourself – It Worked for Pope Francis.He was once a bouncer at a nightclub. He admits to accidental cursing. And drives... -
Is the Entitlement Generation Really Entitled?Spoiled. Uncooperative. Impatient. Lazy. These are just a few words used to describe who some... -
Enough with Closeted Cultures – Why Diversity Matters to Your Business Performance.First it was Michael Sam. Then it was Jason Collins. It had been rumored. I...
