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Don’t Scapegoat Diversity for Piss Poor Management SkillsValuing diversity is important to an organization’s success. It can also be used as a...
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3 Tips for a Great Customer ExperienceA dear family friend has an expression - ‘My money is no gift.’ I laugh...
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5 Ways to Value Diversity – or See Profits DeclineIs the National Basketball Association (NBA) becoming the National Bigot Association? What leadership lessons can...
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How Poor Processes Equal Poor Customer ServiceYou’ve likely had a few bad customer service experiences. Irritating is sometimes the only way...
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Be a Successful Leader by Being Yourself – It Worked for Pope Francis.He was once a bouncer at a nightclub. He admits to accidental cursing. And drives...
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Enough with Closeted Cultures – Why Diversity Matters to Your Business Performance.First it was Michael Sam. Then it was Jason Collins. It had been rumored. I...
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Teamwork: Go for the Gold!With the Olympics coming to a close - it's a perfect time to reflect on...
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#BridgeGate – Is Chris Christie Showing Strong Leadership?Is Chris Christie showing strong leadership in the wake of #BridgeGate? Or is he just...
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Don’t Blame the Culture for Being an A-hole!So by now you may have heard the news regarding Miami Dolphins offensive guard (ironic...
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An Organizational and Leadership Debacle: Is it Time to Audit the IRS?The IRS has never been the most popular kid in the lunch room. The current...
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Does Your Company Have a Social Media Policy for All Generations?These days, most every orientation handbook has it: the dreaded social media policy. Does your company...
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The Leadership Difference: Why Royal Caribbean Rocked it and Carnival Crapped OutCruising makes for a great vacation; I myself have been on over a half dozen....