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5 Reasons Your Employee Experience SucksRoughly 85% of employees are unhappy with their jobs. And that was before the Coronavirus.... -
7 Tips to Keep Your Teams Engaged During Times of Change and DisruptionChange is hard. Especially during times of unplanned disruption such as the Coronavirus and impacts... -
3 Ways to Prevent a Poor Customer ExperienceProviding a great customer experience and high levels of customer satisfaction aren't easy. It's even...
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5 Truths About LeadershipAs a leadership coach, people strategist, and change management practitioner, I often find myself having... -
3 Things to Consider to Find the Best Job CandidatesTalent acquisition isn’t easy. Even during The Great Resignation. During times of change and disruption,...
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5 Tips to Manage Change and Disruption SuccessfullyThe fact is…change is hard. Very hard. Anyone who has ever been through change, personally... -
How to Achieve Success Through PeopleYour people are your biggest asset. People service your customers, solve problems, and help drive... -
Workplace Return and TransitionWhat can we learn from workplace disruptions like COVID-19 and The Great Resignation? Moving forward...
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uCX – Real Time Customer Experience[smartslider3 slider=5]Experience your brand as your customers do with the Undercover Customer Experience (uCX™)If you...
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Change Management (Main)Organizational Change New business initiatives, mergers and acquisitions, new technology, new processes and procedures, leadership...
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Customer Experience and Employee ExperienceCustomer Experience (CX) Employee Experience (EX) To create a great customer experience you need a...
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