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The Essential Art of Customer Loyalty: A Balancing Act in BusinessWhen Companies Neglect Loyal Customers, Business Optics and Impact SufferIn the wild world of modern... -
Celebrity Cruises Customer Experience Sucks! What Happens When Business Places Profits Before People.When loyal cruisers hit the iceberg of customer service. A tale of lost voyages, lost... -
The Customer Experience Conundrum – Don’t Blame the Employees.You have probably heard about “The Great Resignation” by now. You can read more about... -
Yes, happy employees make for happy customersJust ask the Co-Founder and Co-CEO of Workday. Or ask me. I’ve always been a... -
Toxic workplace culture pissing off employees and pushing away customers? 3 tips to change to a high performance culture.A toxic work culture can lead to a bad employee experience. A bad employee experience... -
3 Ways to Prevent a Poor Customer ExperienceProviding a great customer experience and high levels of customer satisfaction aren't easy. It's even...
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uCX – Real Time Customer Experience[smartslider3 slider=5]Experience your brand as your customers do with the Undercover Customer Experience (uCX™)If you...
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Poor Customer ExperiencePoor employee and customer experience (CX) affecting customer retention and brand loyalty. Challenge Tolero Solutions client,...
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Customer Experience and Employee ExperienceCustomer Experience (CX) Employee Experience (EX) To create a great customer experience you need a...
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If You Don’t Care to Create a Positive Customer Experience Then Be Prepared to FailSnafu: a confused or chaotic state; a mess. That is the best way to describe... -
Healthcare Advisory ServicesChange is a constant in the healthcare industry. Success requires not just meeting mandates - but...
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