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How Poor Processes Equal Poor Customer ServiceYou’ve likely had a few bad customer service experiences. Irritating is sometimes the only way... -
Dear Military: Create a Culture Where What You Say Is What You DoLast Thursday a military judge reprimanded a General in response to the sexual misconduct case... -
Is the Entitlement Generation Really Entitled?Spoiled. Uncooperative. Impatient. Lazy. These are just a few words used to describe who some... -
Enough with Closeted Cultures – Why Diversity Matters to Your Business Performance.First it was Michael Sam. Then it was Jason Collins. It had been rumored. I... -
Teamwork: Go for the Gold!With the Olympics coming to a close - it's a perfect time to reflect on... -
How to Attract, Hire, and Retain Millennial TalentThis year, Jay Leno said good night one last time as The Tonight Show’s host. ... -
How Can Your Business Have a Winning Season in 2014 – And Make The Playoffs Year After Year?Well once again my favorite NFL team didn't make it to the Super Bowl this... -
Hey Entrepreneur – Are You Building Your Start-up For Success?As an entrepreneur – you know what it takes to make your start-up a success... -
#BridgeGate – Is Chris Christie Showing Strong Leadership?Is Chris Christie showing strong leadership in the wake of #BridgeGate? Or is he just... -
Gen Y Recruiting Tips: The Candidate Perspective.Job ads are on the rise...again. This is a good sign that the economy is... -
Employee Recognition & “The Jelly Of The Month Club”How do thank your employees? Tis the season – one reminder of the holiday season... -
Lessons in Leadership and Life from Nelson MandelaThe simple definition of leadership is the power or ability to lead other people. But...
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