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3 Ways to Prevent Poor Customer ServiceWhat's the true cost of poor customer service and a bad customer experience? If you’re... -
10 Truths About Change ManagementAs a people strategist and organizational development (OD) and change management practitioner, I often find... -
5 Lessons to Help Your Business #LiveLongAndProsper…boldly go where no one has gone before. When Leonard Nimoy passed away most remembered... -
3 Reasons Why Businesses #Fail – See #TargetCanadaIn case you didn’t hear - Target recently announced they’ll be ceasing operations in Canada.... -
Dear Employer: 3 Reasons it’s You, Not Me!Your employees are happy, right? They couldn’t possibly be looking for a new job. Think... -
5 of the Most Innovative Leaders of 2014Being a great leader takes many skills; innovation being one of them. To be an... -
Setting the Stage for Success – How Responsive is Your Organization?What Darwin said about species - also applies to business. In today’s overly competitive and... -
Are You The Miscommunicating Manager?Communication. It’s the key to any successful relationship – whether personal or professional. Our communication... -
Strategy vs. Culture – Can We Call A Truce?Much discussion has transpired lately regarding strategy and culture – though, more so the battle... -
Innovation: 3 Tips to Help Your Business Become the Next Big ThingInnovation – finding a better way of doing something, creating something new - that’s how Google,... -
5 Tips to Reduce Employee TurnoverIf you want to be a successful business you need to hit your goals. To... -
Customer Service #FAIL – 53% of People Say Unclear Communication Biggest IssueBad customer service experiences are nothing new - as annoying as they may be to...
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