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Customer (and Brand) Loyalty is DeadAnd it’s not good. In fact - it feels like it gets worse with every...
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3 Ways to Stop Faking ChangeStop faking change! Stop paying it lip service and not taking supporting actions. Commit to...
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What the State of the Union Address Taught Us About #LeadershipWhether you agree with President Obama's polices or not - last night's State of the Union...
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Questions to Ask to Set Goals for SuccessThe topic of goals and objectives arises frequently this time of year. Many organizations (and individuals) are...
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Innovation Means Nothing Without Great Customer ServiceExcellent customer is king! I’m an avid cruiser. I’m also a brand loyalist - or...
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Hey @Marriott – 7 Things to Learn From @United Merger Mistakes. #MarriottStarwoodHey @Marriott, Congratulations - you're about to become the world's largest hotel company. But did...
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#Leaders – How to Stop Perpetuating a Toxic #CultureNegative leaders can mean negative culture...don't be like Eeyore! Is your work culture negative, depressing,...
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What Can You do to Attract & Retain #Millennial #Talent?Millennials are one of the most sought after demographics of talent in the market today....
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7 Factors That Make or Break #Mergers & #AcquisitionsThis week Oscar Munoz, United Continental Holdings’ new CEO, will meet with labor leaders to...
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Why too Much #Change too Soon can Have a Negative Impact — see @EaglesChange is hard. Everyone deals with it differently. Some people avoid it. Some take baby...
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7 Questions to Ask on Your Next #Job InterviewSo you’re going on a job interview? Congrats #jobseekers! A job interview is an exciting...
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Why are 65% of Employees Actively Looking for a New Job?That is not a typo. We asked our customers and our readers 3 questions: Do...