We keep it real. We tell hard truths. We get stuff done.
Poor employee experience?
Resistance to change?
Digital Transformation
Accelerate user adoption.
To successfully improve business performance via digital transformation requires user adoption and integration and alignment of technology, people and processes.
Whether it’s ERPs, EHRs, SaaS, mobile or cloud, digital transformation causes changes for both your organization and your customers. Technology can help make your organization more efficient and productive – but without user adoption technology is just wasted money.
"Digital transformation is a fundamental change in how an organization delivers value to its customers.
It requires rethinking how an organization uses technology, people and processes to improve business performance.
One of the first critical questions an organization should answer when embarking on a digital transformation - what business outcomes do you want to achieve for customers and why?"
~ Scott Span,
CEO, Transformation Specialist
Change Management
Organizational change is inevitable, but that doesn’t mean it has to be painful or costly. We leverage our expertise in human behavior to minimize resistance and increase adoption to change.
Strategy & Governance
To achieve success requires a clearly defined and communicated strategy and governance structure. We help you develop this strategy and structure and plan for successful project execution.
Strategic Communications
For initiatives to gain adoption frequent communication is required. Our strategic communications solutions help you determine what to communicate when, to who, and how.
Technology Adoption
Technology causes changes for your organization. Technology can help make your organization more efficient and productive – but without user adoption technology is just wasted money.
Process Optimization
We help identify and define which processes you need in place, when and where. And which are most effective and efficient. We can even help you to develop those processes.
Web Design & Marketing
Our website design and digital marketing services augment our change and communications services. We increase commitment to internal projects, and support the launch of new innovations.
Organizational Change
Minimize resistance and increase adoption.
New business initiatives, mergers and acquisitions, new technology, new processes and procedures, leadership changes – all require new behaviors and ways of doing things. Organizational change is inevitable, but that doesn’t mean it has to be painful or costly.
We identify and address multiple areas that can have an impact on success – minimizing resistance and delivering improvements for long term sustained change. Organizational change is inevitable, but that doesn’t mean it has to be painful or costly.
"People don’t necessarily resist change. They resist poor planning and implementation. When they feel they are being forced or manipulated into accepting change.
When the purpose for change is not clearly communicated or understood.
When it doesn’t make sense to those impacted. When people feel unsupported and unheard. They will resist."
~ Scott Span,
CEO, Transformation Specialist
Leadership & Coaching
No amount of potential can result in great leadership without first being nurtured. Our ICF certified coaches provide you with guidance to be a self-aware, authentic, and successful leader.
Organization Design
Our approach to organization design supports the detailed articulation of organizational strategy and customer needs translating the goals and desires of your business into reality.
Survey Design
Our survey design and analysis solutions provide data collection and analysis tools to focus your organization improvements and guide successful changes.
Culture Change
Our culture change solutions help organizations determine who they want to be and how to get there – and if other changes are needed to reach high performance – we help with that, too.
Organization Development
Our Organization Development (OD) solutions and approach provides a process of collaboration and discovery with our clients and leverages our expertise in behavioral science.
Strategic Communications
For initiatives to gain adoption frequent communication is required. Our strategic communications solutions help you determine what to communicate when, to who, and how.
Employee Experience (EX) & Customer Experience (CX)
Create a high performance organization.
To create a great customer experience you need a great employee experience. Empower employees to wow customers. Satisfied employees deliver better service. Success requires engaging with – and having engaged – employees and customers.
Employee experience and customer experience are linked.
Engaged employees deliver higher levels of service delivery leading to an enhanced customer experience and increased brand loyalty.
"To truly create a high performing organization where loyal customers enjoy doing business - you have to create an organization where engaged employees enjoy working. You need to provide the processes and tools to help develop each individual’s expertise and strengths and leverage differences to increase engagement. A focus on people is imperative to success. "
~ Scott Span,
CEO, Transformation Specialist
Diversity & Inclusion
As a diverse owned firm, we understand and value diversity. If you want high engagement and performance people need to feel as though they can “bring their full selves” to work.
Team Performance
Our focus is people. We know good teams don’t just happen. Building a high-performance team takes Work. building trust, valuing diversity, and engaging employees. It takes the right team culture.
Risk Management
Our risk management and operational excellence solutions help to minimize and monitor the probability and impact of unfortunate events and maximize the realization of opportunities.
Talent Management
Growth requires attracting, retaining, and engaging diverse employees who are both a skills fit and culture fit for your organization. Creating an organization where everyone can shine
Strategic Planning
We provide structure and process to organizations for asking and answering certain planning questions necessary for success and addressing core areas of improvement at work required for successful execution.
Agile Project Management
Tolero Solutions utilizes various methodologies including PMP, Agile, Scrum, Kanban and Lean to provide project and program management for all types of projects and programs.
Curious if we are a fit? So am I.
Book a free no strings attached discovery call and let’s find out. If we are a fit, great. if not, I’ll do my best to point you in the right direction.
Authenticity. Transparency. Accountability.
Committed
We collaborate with leaders and organizations genuinely committed to creating better places to work. Quick fixes or band-aids don't produce longterm positive results. Commitment to continuous improvement does.
Authentic
We believe in being authentic. You should, too. Authenticity leads to trust. Transparency leads to trust. Accountability leads to trust. And without trust, achieving long term positive results can prove difficult.
Determined
Change is never easy but that shouldn't stop progress. We work with those not afraid to tackle changes head on and create a positive and successful transformation for themselves or their organization.
Positive
We try our hardest to maintain a positive, yet realistic, working relationship. We won't claim things are easy when they can be quite complex. We do try and steer clear of negativity. The most successful clients do the same.
Results
It is possible to achieve rapid results for a project or initiative. We actually prefer it that way. No need to drag things out. Once we meet agreed to goals we can move on to achieving even more results.
Empathetic
Our focus is - people. People can fear change. They need their voices heard. They need empathy from leaders. Empathy supports stakeholders to adapt and adopt to new changes and increases success.
CHECK OUT SOME OF OUR THOUGHT LEADERSHIP
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How Leaders Sabotage Their Organizational Change Projects (and How to Avoid Failure)Organizational change projects can be like roller coasters, except instead of exhilarating loops and happy screaming riders, you... -
The Art of Not Listening: A Recipe for DisasterThere is a wrong way to listen to understand! I was having a coaching session with an executive... -
The Power of Authentic Leadership in the Workplace and the NFLWhat can the National Football League teach us about the power of authentic leadership? In a world where...