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Innovation Means Nothing Without Great Customer ServiceExcellent customer is king! I’m an avid cruiser. I’m also a brand loyalist - or... -
Hey @Marriott – 7 Things to Learn From @United Merger Mistakes. #MarriottStarwoodHey @Marriott, Congratulations - you're about to become the world's largest hotel company. But did... -
7 Factors That Make or Break #Mergers & #AcquisitionsThis week Oscar Munoz, United Continental Holdings’ new CEO, will meet with labor leaders to... -
Why are 65% of Employees Actively Looking for a New Job?That is not a typo. We asked our customers and our readers 3 questions: Do... -
Are You a #Workplace #Superhero?When someone thinks of a superhero – they typically think of capes and super human... -
What a cat stowed away on a plane can teach you about #process issues…In case you haven’t heard – in French Guyana a glider took off with an... -
3 Ways to Prevent Poor Customer ServiceWhat's the true cost of poor customer service and a bad customer experience? If you’re... -
3 Reasons Why Businesses #Fail – See #TargetCanadaIn case you didn’t hear - Target recently announced they’ll be ceasing operations in Canada.... -
Setting the Stage for Success – How Responsive is Your Organization?What Darwin said about species - also applies to business. In today’s overly competitive and... -
Strategy vs. Culture – Can We Call A Truce?Much discussion has transpired lately regarding strategy and culture – though, more so the battle... -
Innovation: 3 Tips to Help Your Business Become the Next Big ThingInnovation – finding a better way of doing something, creating something new - that’s how Google,... -
60% of People Find Process Problems Biggest Issue Impacting PerformancePoor processes equals pissed off employees! Pissed off employees equals pissed off customers. We all...
