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What are you looking for?
  • Home
  • About
  • Services
    • Coaching
    • Consulting
    • Training
  • LevelUp
  • Think Tank
  • Contact
  • Home
  • About
  • Services
    • Coaching
    • Consulting
    • Training
  • LevelUp
  • Think Tank
  • Contact
  • The Essential Art of Customer Loyalty: A Balancing Act in Business
    When Companies Neglect Loyal Customers, Business Optics and Impact SufferIn the wild world of modern...
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    191 Likes
  • Celebrity Cruises Customer Experience Sucks! What Happens When Business Places Profits Before People.
    When loyal cruisers hit the iceberg of customer service. A tale of lost voyages, lost...
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    205 Likes
  • Facebook: changing your company name doesn’t change your culture
    It’s been a rough time at Facebook. Or Metaverse or whatever the hell it’s called...
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    144 Likes
  • The Customer Experience Conundrum – Don’t Blame the Employees.
    You have probably heard about “The Great Resignation” by now. You can read more about...
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    142 Likes
  • Yes, happy employees make for happy customers
    Just ask the Co-Founder and Co-CEO of Workday. Or ask me. I’ve always been a...
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    130 Likes
  • How Much Money Are You Losing To Process Inefficiencies?
    Studies vary, but anywhere from 20% - 40% of your revenue is lost due to...
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    155 Likes
  • Customer Communication – The Good And Bad of All Those COVID-19 Emails (told in MEMES)
    We’ve been dealing with the COVID-19 pandemic for what seems like...ages. And many businesses have...
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    127 Likes
  • If You Don’t Care to Create a Positive Customer Experience Then Be Prepared to Fail
    Snafu: a confused or chaotic state; a mess. That is the best way to describe...
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    124 Likes
  • Marriott CEO says “hang with us;” many are asking “why?”
    Really, this is Marriott’s idea of providing an excellent customer experience? Fail! Mergers aren't easy,...
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    135 Likes
  • When Customers are the Product – Leadership Lessons from Facebook’s Data Privacy Scandal. #DeleteFacebook
    So last week Mark Zuckerberg testified before Congress about why and how Facebook failed to...
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    133 Likes
  • When it Comes to a Great Customer Experience Bigger is not Always Better
    Google the phrase: “Customer service is dead.” You’ll discover 30 million search results. I can...
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    114 Likes
  • Radisson and Their Support of Breast Cancer Survivors – A Great Customer Experience
    A great customer experience tells you a lot about a business – their culture, leadership,...
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    118 Likes
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THINK TANK
  • Bulldozing Isn’t Leadership—It’s Damage Control in Disguise and There is Better Way to Lead Change
    Recently, I came across a headline...
  • Navigating the “Tranquility Torpedoes”: Reclaiming Your Peace Amidst the Chaos
    "Tell me, what does a moment...
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