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Are You a #Workplace #Superhero?When someone thinks of a superhero – they typically think of capes and super human... -
What a cat stowed away on a plane can teach you about #process issues…In case you haven’t heard – in French Guyana a glider took off with an... -
Is Your #Leadership Communication Style Frustrating Employees?In the sage words of Gary Coleman - what you talking about Willis? Communication in... -
3 Ways to Prevent Poor Customer ServiceWhat's the true cost of poor customer service and a bad customer experience? If you’re... -
3 Reasons Why Businesses #Fail – See #TargetCanadaIn case you didn’t hear - Target recently announced they’ll be ceasing operations in Canada.... -
Are You The Miscommunicating Manager?Communication. It’s the key to any successful relationship – whether personal or professional. Our communication... -
7 Requirements for Successful Change LeadershipLeading change isn’t easy! "Begin with the end in mind." - Stephen Covey Leading change... -
Customer Service #FAIL – 53% of People Say Unclear Communication Biggest IssueBad customer service experiences are nothing new - as annoying as they may be to... -
3 Tips for a Great Customer ExperienceA dear family friend has an expression - ‘My money is no gift.’ I laugh... -
Lack of Trust in Leadership is the Biggest Issue Impacting Performance – How do you Fix the Problem?Issues that impact employee performance are nothing new. Knowing what causes these problems is the first... -
How Poor Processes Equal Poor Customer ServiceYou’ve likely had a few bad customer service experiences. Irritating is sometimes the only way... -
Dear Military: Create a Culture Where What You Say Is What You DoLast Thursday a military judge reprimanded a General in response to the sexual misconduct case...
